5/18/2023 0 Comments Call last incoming callYou have the option of pressing the soft key "complete" and then hang up to immediately finish the transfer or you may remain on the line and confirm it is okay to transfer the call. To use (VoIP): while on the line, use the soft key "transfer" and enter the number you want to transfer to. Tip: If the line you are transferring to is busy or the second party asks you not to transfer, you may return to the original caller and disconnect the second party by pressing transfer two additional times ( a total of three times) While the caller is on the line, press transfer, after you hear dial tone, dial the number you want to transfer the call to, wait until the party answers and announce that you will be transferring a call, upon agreement of party, press transfer a second time and then press RLS to hang up, if you want to stay on the line, do not press release after transfer, this will keep you on the line and initiate a three way call To complete a soft transfer (announcing that you will be transferring a call): If you want to stay on the line, do not press release after transfer, this will keep you on the line and initiate a three way call After you hear a ring, press transfer a second time, then press RLS to hang up. After you hear dial tone, dial the number you want to transfer the call to. To use (Centrex): While the caller is on the line, press transfer. Transfer allows for easy transfer of callers between lines This applies to both Centrex and VoIP lines *Note: While call forwarding is enabled, callers will be directed to the voicemail box of the line being forwarded to, not the original number dialed. *Note: If a line has multiple numbers on the set (that do not ring anywhere else), forwarding will need to be applied to each line (even if both lines are being forwarded to the same number) If you are forwarding to another FSU line you only need to enter the 5 digit extension (i.e. To use (VoIP): Dial *108 and enter the phone number exactly as you would normally dial it. *Note: If a line has multiple numbers on the set (that do not ring anywhere else), all calls will be forwarded to the designated number Call forwarding can also be enabled by dialing *72 and dialing the number you wish to forward your line to To use (Centrex): If your line has a designated forward key you may use this key to activate call forward by pressing the forward key, dialing the number you wish to forward to and pressing the forward key a second time. Is this actually the case and if so WHY? That seems to be to be one of the most basic functions of a phone system, the ability to answer a call of your choosing and direct it accordingly.Call Forwarding enables you to forward your number to any other designated number The call queue management within Teams appears to be strictly on a "First in First out" basis. The receptionist transfers call 3 to the intended recipient and wants to go back to call 1 but there is no option to select caller 1, once call 3 has been transferred the queue presents call 2 to the receptionist and they are not given any option to select call 1. The receptionist answers call 3 automatically placing call 2 on hold. The receptionist puts call 1 on hold and answers call 2 and a third call comes in. Picture this scenario, the receptionist answers call 1 and a second call comes in. Often they receive several calls at once and have to put calls on hold while they answer a second or third incoming call. As with any normal PABX system we have one or two reception staff on duty who answer calls as they come in. Please help, we are fairly new to the Teams application and are trying to implement Teams calling within our organisation.
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